Returns & Refunds Policy
Because our products are food items, we’re unable to accept returns simply because of a change of mind.
That said, we absolutely want your honey to arrive safely and in the condition we intended.
Our packaging is unique and intentionally plastic-free, which also means it needs to be handled with care during transit. While we take every reasonable step to pack orders securely, occasional damage can happen once a parcel is in the hands of the carrier.
If your order arrives damaged, leaking, broken, or otherwise not in good condition, please contact us as soon as possible at hello@iamhothoney.com and include:
Once we’ve reviewed it, we’ll usually arrange a replacement jar at no additional cost where appropriate.
If a replacement is not practical, we may offer another suitable resolution, including a refund where required.
Please do not send food products back to us unless we specifically ask you to.
We genuinely care about every order and want you to enjoy your i Am honey exactly as it should arrive … beautiful, intact and ready to eat. 🐝🍯
This policy does not affect any rights you may have under applicable consumer protection laws.
